Privacy Policy
for melbet5

Information We Collect

melbet5 collects personal data through several channels: the account registration form, KYC verification submissions, payment transactions, gameplay activity, live chat and email interactions, and automatic technical data gathered when you browse the Platform. The categories of data we collect are set out below.

How We Use Your Data

melbet5 processes your personal data only for defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process personal data are as follows:

• Account management: To create, maintain, and administer your melbet5 account, including processing deposits and withdrawals, managing bonus balances, recording betting history, and maintaining your account settings and preferences.
• Identity and age verification: To confirm that you are at least 18 years of age and that the personal information you have provided is accurate and verifiable. This is a legal requirement that we take seriously — melbet5 is strictly a platform for adults aged 18 and above.
• Payment processing: To facilitate BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. We share the minimum necessary payment data with our certified payment gateway partners to execute transactions.
• Fraud prevention and security: To detect, investigate, and prevent fraud, money laundering, collusion, bonus abuse, and other forms of Prohibited Conduct. Our fraud detection systems analyse betting patterns, login behaviour, device fingerprints, and IP geolocation data in real time.
• Responsible gaming: To monitor for indicators of problem gambling behaviour — such as unusually rapid deposit sequences, extended unbroken session durations, or sudden escalation in stake sizes — and to apply or enforce any self-exclusion, deposit limit, or cooling-off period you have set on your account.
• Customer support: To respond to your enquiries, process complaints, and provide assistance with account issues, payment queries, bonus questions, and technical problems.
• Legal and regulatory compliance: To comply with applicable anti-money laundering (AML) obligations, to respond to lawful requests from authorities, and to maintain records as required by applicable law.
• Marketing communications: Where you have given explicit consent, to send you promotional emails or notifications about new games, seasonal bonuses (such as BPL promotions, Eid offers, and Pohela Boishakh specials), and platform updates. You may withdraw marketing consent at any time by contacting support@melbet5.
• Platform improvement: To analyse aggregated, anonymised usage data to identify performance bottlenecks, improve game loading times, optimise the mobile experience for Bangladesh players, and develop new features.

Data Sharing & Disclosure

melbet5 does not sell your personal data to any third party. However, in order to operate the Platform effectively and meet our legal obligations, we share specific data with a limited set of trusted partners and authorities under strict conditions. All third-party data processors engaged by melbet5 are bound by contractual data processing agreements that require them to maintain confidentiality and use your data only for the specific purpose for which it was shared.

• Payment processors: We share transaction data (amount, BDT value, your account reference, and masked payment method identifier) with our payment gateway partners — which include the operators of bKash, Nagad, Rocket, Upay, and our card processing partner for Visa and Mastercard transactions — solely to execute and confirm payment instructions.
• Game providers: When you launch a game supplied by a third-party provider (such as Pragmatic Play, Evolution Gaming, NetEnt, Spribe, Microgaming, or Ezugi), your account session token and gameplay data are shared with the relevant provider's platform to deliver and record the game session. Providers are contractually prohibited from using this data for their own marketing purposes.
• Identity verification services: In some cases, melbet5 may use a third-party KYC verification service to cross-reference the identity documents you submit. These services process your data under their own privacy policies, to which we link during the verification process.
• Fraud and AML screening: We may share data with specialist fraud screening and AML compliance service providers to check against watchlists, politically exposed persons (PEP) databases, and sanctions lists as required by applicable law.
• Legal and regulatory authorities: melbet5 will disclose personal data to law enforcement agencies, regulatory bodies, or courts when legally compelled to do so by a valid court order, statutory obligation, or lawful authority request. We will only share the minimum data necessary to comply with such requests.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the melbet5 business, player account data may be transferred to the acquiring entity as part of the business assets, subject to the acquiring party honouring the terms of this Privacy Policy.

Cookies & Tracking Technologies

melbet5 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to gather anonymised analytics about how Bangladesh players use the site. A cookie is a small text file stored on your device when you visit a website. The following types of cookies are used on melbet5:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They maintain your login session, store your account preferences, and enable core features such as the game lobby, cashier, and live chat. Without these cookies, the Platform cannot operate. They cannot be disabled without breaking core functionality.
• Performance and analytics cookies: These cookies collect anonymised data about how visitors interact with melbet5 — which pages are visited most frequently, how long players spend in the game lobby, and where navigation bottlenecks occur. This information is used exclusively to improve Platform performance. No personally identifiable information is included in analytics data.
• Functional cookies: These cookies remember your preferences and settings — such as your preferred language (English), your chosen display settings, and whether you have dismissed certain on-screen notices — so that you do not need to re-enter them on each visit.
• Security cookies: Short-lived cookies used to detect and prevent fraudulent login attempts, CSRF attacks, and session hijacking. These are strictly necessary for the security of your account and cannot be disabled.

Most web browsers allow you to control cookie settings through the browser's privacy or settings menu. You can instruct your browser to refuse all cookies, or to alert you when a cookie is being set. However, disabling strictly necessary or security cookies will prevent you from logging into your melbet5 account and using the Platform's features. melbet5 does not use cookies to track your activity on other websites or to serve targeted third-party advertising.

Data Security & Retention

melbet5 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online system can guarantee absolute security, we continuously review and enhance our security posture to reflect current best practices.

• Encryption in transit: All data transmitted between your device and melbet5 is encrypted using TLS (Transport Layer Security). Our SSL certificate ensures that your browser connection to melbet5 is always secure. Look for the padlock icon in your browser's address bar as confirmation.
• Encryption at rest: Personal data and KYC documents stored on melbet5 servers are encrypted at rest using AES-256 encryption. Database access is restricted to authorised personnel only and is logged for audit purposes.
• Access controls: Internal access to personal data is governed by a strict role-based access control (RBAC) policy. Staff members only access personal data to the extent required by their specific job function. All internal data access is logged and subject to regular audit review.
• Vulnerability management: melbet5 conducts regular security assessments, including vulnerability scanning and penetration testing, to identify and remediate potential weaknesses in our systems before they can be exploited.
• Incident response: In the event of a data security incident that may affect your personal information, melbet5 will notify affected players via their registered email address within a reasonable timeframe and will take all necessary steps to contain and remediate the incident.

Data Retention: melbet5 retains personal data for as long as your account remains active and for a period of at least 5 years following account closure, in order to meet our legal record-keeping and AML obligations. KYC documents are retained for the same period. Anonymised gameplay and analytics data may be retained indefinitely for statistical purposes. Upon receipt of a verified deletion request, we will delete or anonymise your personal data within 30 days, except where retention is legally required.

Your Privacy Rights

As a melbet5 account holder, you have a number of rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at support@melbet5 (plain text — not a clickable link) with the subject line "Data Rights Request". We aim to respond to all verified requests within 10 working days.

Third-Party Services

The melbet5 Platform integrates with a number of third-party services in order to deliver its full range of features. While melbet5 carefully vets all third-party partners, each partner operates under its own privacy policy. melbet5 is not responsible for the data practices of third-party services beyond the contractual obligations we impose on them as data processors.

• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Spribe, Microgaming, Ezugi, and others): When you launch a game, a session token is passed to the provider's platform to authenticate your game session. Providers receive your player ID, stake amounts, and game result data for the purpose of game delivery and audit. They do not receive your full name, NID, or payment details.
• Payment gateway partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard processors): Each payment partner processes your transaction data according to their own privacy and security policies. melbet5 recommends reviewing the privacy policies of your chosen payment method, particularly for mobile financial services such as bKash and Nagad, which are governed by Bangladesh Bank regulations.
• Analytics services: melbet5 may use anonymised analytics tools to understand platform usage patterns. These tools receive only anonymised, aggregated data and cannot be used to identify individual players.
• Live chat and support tools: Our customer support infrastructure may use a third-party live chat platform. Conversations conducted via live chat are stored within the support platform's environment subject to the support provider's data retention and security policies, in addition to our own.
• Links and references: melbet5 does not include external links to third-party websites in its main navigation or content. If you navigate away from melbet5 independently, the privacy practices of those external sites are entirely outside our control and responsibility.

Policy Updates & Contact

melbet5 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we offer, applicable legal requirements, or feedback from our player community. When a material change is made, we will publish the updated Policy on this page with a revised effective date and, where the change significantly affects your rights, we will notify registered players via email to their registered address.

We encourage you to review this Privacy Policy periodically. Your continued use of melbet5 following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you may request account closure by contacting our support team, and we will process your request in accordance with the account closure procedures described in our Terms & Conditions.

This Privacy Policy was last reviewed and updated on 1 January 2026 and applies to all personal data collected by melbet5 on or after that date. For data collected prior to this date, the version of the Privacy Policy in effect at the time of collection continues to apply to the extent that it is not superseded by this version.